Is Hertz legit?
Legit — a global major. The modern wrinkle is automation: some locations scan cars for damage by machine, which flags marks humans would call wear and tear.
What to expect at the counter
- Locations with automated damage scanners compare pickup and return scans — take your own timestamped video at both ends so you can challenge cosmetic flags.
- Waiver upsell is standard; standalone excess cover is the cheaper answer for most renters.
The deposit
Credit-card hold covering the excess for the vehicle class; premium classes hold more.
The hold must be on a card with sufficient free limit — a declined deposit at the desk usually means being pushed into the expensive counter waiver. Check your card limit before you travel, not at the airport.
How to rent from Hertz without getting stung
- Buy standalone excess insurance before the trip — compare policies here — and bring proof of it.
- Video the car at pickup and return — our 3-minute evidence routine makes charges indefensible.
- Get every existing mark on the condition report before signing.
- If a charge appears later anyway: the Hertz dispute guide has the escalation path — including free conciliation that binds the company.
Frequently asked questions
Is Hertz legit or a scam?
Legit — a global major. The modern wrinkle is automation: some locations scan cars for damage by machine, which flags marks humans would call wear and tear.
How big is the Hertz deposit?
Credit-card hold covering the excess for the vehicle class; premium classes hold more.
Do I need Hertz's damage waiver?
No — the desk waiver is optional. Standalone excess insurance covers the same liability (usually including tyres, glass and undercarriage that desk waivers exclude) for a fraction of the price. The desk cannot require you to buy theirs, though declining it means a larger deposit hold.
What if Hertz charges me after the rental?
Post-return charges must be backed by condition reports, dated photos and a real repair invoice. If they aren't, dispute the charge — see our Hertz dispute guide for the exact escalation path.
Booking with Hertz? Cover the excess before you fly
Standalone excess insurance refunds what the rental desk charges you — damage, tyres, windscreen, admin fees — for a fraction of the desk's own waiver price.
Get covered from ~£3/day →✓ Covers the full excess · ✓ Tyres, glass & undercarriage included · ✓ Annual policies for frequent renters
We may earn a commission if you buy through this link. It never costs you extra. Compare all excess insurers