Record Go: disputing damage and admin charges
Record Go must prove any post-rental charge with condition reports and a repair invoice. It is not an ECRCS member, so your leverage is the documented complaint, national consumer authorities and your card issuer.
Haven't booked yet? Is Record Go legit? What to know before you book
What you should know about Record Go
- A budget operator at Spanish airports; renters report strict return inspections — do the full photo walkaround at return with a staff signature whenever possible.
- Not an ECRCS member. Escalation path: internal complaint → Spanish consumer authorities or ECC-Net → card chargeback.
Your dispute path
- Demand full documentation in writing: condition reports, dated photos, final repair invoice, itemised breakdown.
- File a formal complaint via Record Go's official site with a 14-day deadline.
- Record Go is not an ECRCS member. After the internal complaint, escalate to the consumer authority of the rental country or, for cross-border cases, the free European Consumer Centre network (ECC-Net) — and open a card chargeback within the time limit.
- Paid by credit card? Open a chargeback within the card scheme window (typically 120 days).
Want this tailored to your case? Build your dispute plan — it takes 30 seconds.
Frequently asked questions
Can Record Go charge my card after I returned the car?
Only for charges they can substantiate. Demand the pre-rental and return condition reports, dated photos and the final repair invoice in writing. If the paper trail is incomplete, dispute the charge — the burden of proof is on Record Go.
How do I escalate a dispute with Record Go?
Record Go is not an ECRCS member. After the internal complaint, escalate to the consumer authority of the rental country or, for cross-border cases, the free European Consumer Centre network (ECC-Net) — and open a card chargeback within the time limit.
How long do I have to dispute a Record Go charge?
Complain to the company immediately in writing. If you paid by card, chargeback windows are typically 120 days from the charge — open the card dispute before long email exchanges eat the deadline.
Renting from Record Go again? Cover the excess first
Standalone excess insurance refunds what the rental desk charges you — damage, tyres, windscreen, admin fees — for a fraction of the desk's own waiver price.
Get covered from ~£3/day →✓ Covers the full excess · ✓ Tyres, glass & undercarriage included · ✓ Annual policies for frequent renters
We may earn a commission if you buy through this link. It never costs you extra. Compare all excess insurers